Refund policy
30-Day Money-Back Guarantee
Not happy with your order? You can return it within 30 days of delivery for a full refund. Items must be unworn, unwashed and in their original condition.
Extended holiday returns: orders placed from November 1 to December 31, 2026 can be returned until January 31, 2027 (or within 30 days of delivery, whichever is later). Same conditions apply: unworn, unwashed and in original condition. TeeCult gift cards are not refundable and can't be exchanged for cash, except where required by law.
Personalized items: shirts personalized with your name or custom text are made just for you, so they can't be returned or exchanged for a change of mind or a wrong size. Please check the spelling and the size chart before ordering. If a personalized item arrives damaged, defective or misprinted (including a spelling error on our side), it is fully covered as described below.
To start a return, email us at info@teecultshop.com with your order number. We'll send you the return instructions. Please don't send anything back before contacting us. Return shipping costs are the customer's responsibility. Once we receive and check the item, we refund the item price to your original payment method.
Every TeeCult shirt is printed on demand, so we can't offer direct exchanges. If you need a different size or color, return the item and place a new order. Please check the size chart on the product page before ordering.
Damaged, defective or misprinted items
If your item arrives damaged, defective, misprinted, or you received the wrong item, contact us within 30 days of delivery at info@teecultshop.com or through our contact page. Please include:
- your order number
- a clear photo of the problem (if several items are affected, one photo or video showing all of them together)
Once your claim is approved, we'll send you a free replacement or a full refund — your choice. You don't need to send the item back.
Small variations are a normal part of the printing process and are not considered defects: print placement may differ slightly (up to about 0.5"), and colors may look a little different from your screen.
Lost packages
If your order hasn't arrived within 30 days of shipping, please contact us within 7 days after that so we can investigate with the carrier. Before contacting us, please double-check your shipping address and ask your local post office.
If tracking shows your package as delivered but you can't find it, check with neighbors and your local post office first, then contact us. Each case is reviewed individually.
Wrong or incomplete address
Please check your shipping address carefully at checkout. If a package is undeliverable or returned because of an incorrect or incomplete address, reshipping costs are the customer's responsibility.
Cancellations
Orders go into production quickly. If you need to cancel or change your order, contact us as soon as possible. We'll do our best, but we can't guarantee changes once production has started.
Refunds
Approved refunds are issued to your original payment method within 10 business days. Your bank may need a few extra days to post it.
Contact
Questions? Email info@teecultshop.com or use our contact page.
